Web-Content Conundrum

by Jerry Bader

The Web consumes content like a teenager at an all-you-can-eat buffet. Lots and lots of content makes you more search engine friendly, helps establish your knowledge and expertise, explains in detail what you offer, and justifies that offer with all the explanations, statistics, and rationale you can muster. The problem is no one reads it.

Well that's not exactly true: some people read every scrap of information on your site; they just happen to be the tire-kickers, the people looking for ways to get stuff they don't have to pay for, or they're competitors looking for ways to copy what you do, or worse find something wrong. This is definitely a dilemma that needs to be addressed.

The Answer Lies In The Questions

The answer is obviously not to eliminate all the good stuff you've worked so hard to create, or to bury it where no one will ever see it. When it comes to Web-content ask yourself:

1. Is our content meaningful and relevant, or is it just hype and bunkum?

2. Is our content understandable by our audience, or is it so inarticulate that people just give up, even when they are desperate to find out what you have to say?

3. Does our content hold our audience's attention? Does it just explain, or does it engage, excite, and entertain while at the same time persuade on both a rationale and emotional level?

4. Is our content so intimidating and technical that it leads to more confusion and questions than answers?

5. Is our most important content buried in volumes of extraneous information or advertising copy, making it difficult to access and understand?

If any of these questions describe the text-based information on your website, then perhaps you need to find a way to make that important information more useful to your clients, not just search engines spiders.

When it comes to website content there are five things you need to keep in mind in order to make that content meaningful: Relevance, Clarity, Effectiveness, Memorability, and Personality.

Relevance: The Appropriateness of The Material

The material on your website has to be relevant, it is good for search engine indexing and it is good for establishing your expertise and trustworthiness, a quality that is an absolute necessity in a Web-based business environment, but exactly what constitutes relevant content?

In order for content to be relevant it must serve your overall marketing agenda and at the same time it must be useful to your target audience.

If your goal is to generate long-term clients by establishing a relationship with your website visitors then that relationship has to be symbiotic, that is, it must benefit both you and the your prospective clients. There are far too many websites around that are based on the P.T. Barnum principle that everyone is a sucker and can be conned. At the other end of the spectrum there are also way too many sites that are nothing more than catalogs, a kind of, here it is, take it or leave it approach. Then there are the sites that provide pages and pages of specifications and features that confuse more than clarify. And finally there are the websites that are nothing more than business cards or display ads, an approach that says to the visitor that you are too cheap, too lazy, or too unimaginative to bother creating an appropriate marketing website.

The fact that search engines seek out relevant content is merely a positive by-product of good content, it is not the ultimate marketing objective, which should be to open up a communication with your audience and start a productive and profitable relationship.

Clarity: The Ability To Be Understood

Is there anything more important than being understood? I assume you have a website because you want to promote and expand your business, but if visitors do not understand who you are, what you do, and why they should pay you to provide them with a product or service, then exactly what are you doing?

Being understood sounds like a simple thing, but it is not. Ask yourself, to whom am I trying to communicate? Is it a search engine robot or a real person? If your main concern is the ever changing search engine indexing machinery then you risk the danger of not being completely understood by the people who visit your website.

There is a certain comfort in dealing with the illusion of certainty that speaks to the mechanics of search engine optimization: all you have to do is follow the rules and you'll be successful. The problem is the game is fixed and the rules keep changing, and more importantly it's the wrong audience. Any order you ever generated was from a real person and if real people don't understand your marketing message, then all that traffic to your site is wasted.

Effectiveness: The Ability to Serve Your Marketing Objectives

Being clear and to the point is important but it doesn't necessarily make your site effective. Dragnet's Sergeant Friday may have wanted, 'just the facts, nothing but the facts' but in the real world people need more.

People are busy and they do not want to waste their time on things that have no meaning for them, and that is the key. Things become meaningful when they engage while they enlighten, educate while they entertain, and persuade while they present. People spend hours upon hours on the Web doing things that could be considered a waste of time and non productive, so the idea that people will not invest their time on your website is just plain wrong. If they won't spend the time, then they aren't really interested or your presentation stinks.

What makes the Web such a powerful marketing tool is its multimedia capability, the opportuníty to communicate using text, images, motion graphics, video, and sound (audio) design. And of all these delivery options the two most effective communication techniques are video and sound (audio) design.

Memorability: The Ability To Stick In Your Audience's Minds

Clarity and effectiveness are vital but if people don't remember who you are, all your hard work will be lost. Maybe you've convinced your audience that your way is the answer, but if they don't remember it was you that told them, then you've wasted the opportuníty.

There are lots of sites around that expect instant response. They present their material and expect you to press a button and give them money. It's not that this can't happen, but it certainly is not what usually happens.

How many times have you wished you could remember that website that had that thing that you didn't need then but you need now? Not every potential customer is ready to buy right away, and if they forget who you are, someone else will benefit from your effort.

Let's put it another way, sales is like sex, while marketing is like a seduction. If you're not prepared to invest in romancing your audience, they'll immediately forget you exist and the sale will go to the business that gets remembered.

In order to create that memory, your website has to be an experience, an experience that resonates and entertains by delivering your marketing message with style and flair, using real human beings, analogy, and the classic story format in a professionally executed performance.

Personality: The Ability To Distinguish You From The Competition

Every business has a personality, an image, an identity that is the sum total of every experience anyone who has ever had contact with your company has ever had. Success online and offline depends on how well you manage that personality.

Your website is part of your public face and in many cases it is your only public face. Your business is not what you sell and it is not you, it is a separate and distinct entity that needs to be treated like a precocious child in need of care and feeding, and development.

Personality starts with a point-of-view and an attitude strong enough to make an impact. And the more mundane your offering, the more important it is to make a statement. Victoria's Secret has little trouble grabbing people's attention, but if it's sandpaper you sell, you better try harder. We especially see this identity crisis with distributors, whose own personality often gets sublimated to the major brands they carry.

Perhaps you remember the J. Peterman character from the old Seinfeld television show. The character was played by, actor and voice-over specialist, John O'Hurley, who is nothing like the real J. Peterman. But the characterization was so strong, and so memorable, that O'Hurley was able to single-handedly rescue the company from financial trouble.

If you're looking to create a Web-personality as effective as John O'Hurley's J. Peterman, you should consider adding a video or audio host to your Web-presentation, one that engages your audience's attention and captures their collective imagination.

A Final Thought

At the end of the day there is one thing about websites that should guide you in your decisions as to what you present and how, and that is simply, websites are for people not search engines. If the people coming to your website don't hear what you have to say, understand what you're offering, and remember who you are, then your website isn't doing what it needs to do for your business.

About The Author
Jerry Bader is Senior Partner at MRPwebmedia, a website design firm that specializes in Web-audio and Web-video. Visit www.mrpwebmedia.com/ads, www.136words.com and www.sonicpersonality.com. Contact at info@mrpwebmedia.com or telephone (905) 764-1246.

Color: An Important Aspect of Business

by Joann Snell

The world was once black and white. The television had black and white programs and publications were mostly black. However, in the 60s, all that changed to what we see today. Therefore, we know color is now the best means of drawing attention to any media.

We each have our own tastes. Therefore, different people have different ideas in associating colors with products. There is no actual answer on what the best color would be for a product and at one time everything was done by chance. Now you can now find the best equipment and personnel in the design and printing industry that help produce beautiful labels. The same importance is now applied to producing the appropriate label as it is to producing a product. There are many family owned companies that guarantee in creating a label with 100% satisfaction and that gives a lasting impression.

Getting brand awareness that gives a lasting impression is a point of major concern for most companies today. By using a variety of logo or product colors you may decrease your marketing efforts.

Furthermore, the effectiveness of retail space is greatly reduced with the wrong colors. Sometimes, the variety of colors from different products may make a unique product blend with other products on the store shelf. Therefore, uniformity of a color is very important in creating brand awareness and a presence in the retail atmosphere.

The best way of making a product stand out from other products is with colors and materials that pop. Large manufacturers know that value and this is why they are always striving for color brilliance. You too, are sure to experience increased sales when your product has good shelf appeal.

Colors have a psychological influence in marketing The effect of colors in influencing the mind of the prospective customer is high. The moods and the sentiments are represented with colors. Symbolic representation is not blind, but an effective way of communicating the feelings spontaneously and strongly.

The changes we observe on earth with the advent of spring, the blossoming of the colorful plants and the joyful moods of the birds and other living beings. They all have been so synchronized that it stands testimony to the fact that color does have an effect on the human mind and the living beings. Therefore, as we verbally communicate to people in different dialects, so do the effects of colors in nonverbal communication.

The best example would be nature. As a creative artist, Mother Nature has made the best ever color combinations on earth. Whether it is color in flowers, in butterflies or in the other millions of living creatures. We as a civilized world had the basic lessons of the uses and impacts of the colors from Mother Nature.

While Mother Nature has used the same impact for its continuity, reproduction and sustenance, we today make use of the same for our selfish motives. Even more so in getting the target market attracted. To the ever expanding clientele, the language of the color has evolved as an effective marketing tool.

About the Author
Joann Snell is a freelance Graphic Designer. She specializes in print, corporate id, branding, and other marketing tools for small-medium sized businesses. For further information visit Jo's Graphic Designs at http://www.josgraphicdesigns.com.

18 Web-Marketing Concepts That Make A Difference

1. Think Audiences Not Markets

What's your market? Hire a consultant to help you with your Web-business problems and one of the first questions he or she will ask is, what's your market? How about eighteen to thirty-four year old, single male college graduates with a dog named Spot; or maybe forty-five to fifty-nine year old married women, who hate their husbands and can't get their adult children to move out of the house. Maybe, just maybe, they're asking the wrong question.

The Web isn't about markets, it's about audiences. Audiences need to be entertained, enlightened, and engaged, and if your website doesn't, you're never going to achieve what you want.

Time to rethink how you're delivering your marketing message. Start treating Web-visitors like an audience not a market, and you might just find what it takes to be successful on the Web.

2. Think People Not Customers

You know all those visitors you attract to your website with your brilliant search engine optimization schemes, how many actually purchase anything? Stop treating visitors as if they are already customers and start treating them like what they are - people. That's right, people. You know the two-legged funny creatures with wants, needs, desires, and maybe even a few bucks to spend.

Customers are always looking for a deal and they're leery of websites that only want to take their hard earned cash. Treat your Web-visitors like people who can satisfy their wants, needs, and desires with your assistance and guess what? Maybe it will make a difference: one small step for Web-credibility, one giant leap for Web-success.

3. Think Experiences Not Features

Bought any good features lately? Didn't think so. You would think the way business pushes the whole feature-frenzy thing that features are exactly what people are looking for, but nobody buys features, they don't even buy solutions - boy doesn't that whole solution provider nonsense really get to you after a while.

What people really buy are experiences, hopefully positive ones. Whether it's soft ice cream or a new accounting program, what people are paying for is the experience your product or service provides.

Does your website offer an experience? Does it explain the experience your product or service delivers? If it doesn't, then you really haven't got anything anybody wants.

4. Think Emotion Not Logic

Think you're a logical person, always making rational decisions based on practical criteria, and bottom line results. So tell me what was the functional thinking that went into the purchase of those leather pants you bought last year, or that sixty inch plasma television you bought just to watch the big game?

Let's get real. You make purchasing decisions based on what you want, and then justify them with seemingly sensible rationalizations, just like everybody else. So stop trying to appeal only to the practical, logical, aspects of bean-counter sales, and start pushing the feel good aspects of emotional marketing.

If you're trying to appeal to an audience that gets its only satisfaction out of acquiring the most features for the least cost, then your marketing to the wrong audience.

5. Think Memories Not Promotions

Most animals live in the moment, whereas human beings live in the past. Our here and now and our plans for the future are based on our experiences, our histories, and our memories.

We take pictures of our kids, holidays, and special events; we commemorate birthdays, anniversaries, promotions, and milestones of all kinds. Even the significance of our prized possessions is centered on the fact that those mere objects represent memories of the people, places, and events that shaped our lives.

Real marketing, the kind that creates long-term clients and customer relationships, is not about coupons, sale promotions, or deep discounts; it's about delivering memories.

6. Think Marketing Not S.E.O.

Okay, here's one you've heard from us before: think marketing not search engine optimization. Sure you've got to drive as many people to your website as possible, but if your marketing message is so confused, unfocused, and hard to comprehend because of all the keyword density and S.E.O. tricks, then what have you really accomplished other than wasting people's time? And people really get upset when you waste their time.

7. Think Stickiness Not Hits

It's not about how many hits you get on your website, it's about how long people stay. If visitors remain on your site long enough to get your marketing message then you must have said something worth listening to, and if visitors get the message, your site has done its job.

If your website delivers the message, then you can expect the email inquiries and phone calls to start flowing, but it's still up to you and your sales staff to close the sale: people close sales not websites.

8. Think Stories Not Pitches

Did you hear the one about the farmer's daughter and the search engine optimizer ... Stories, everyone loves stories. In fact before the invention of the Gutenberg press, oral story telling was the way knowledge got passed down from one generation to the next, and how news was sent from one region to another.

Now that we have this multimedia Web-environment, we can continue the tradition of real people delivering creative audio and video presentations that capture the imagination and drive home the marketing message so your audience won't forget who you are. Nothing informs, engages, and entertains, like a good story: sounds to me like one heck of a way to sell to an audience desperate for meaningful communication.

9. Think Focus Not Confusion

There you go again, telling everyone who will listen all the wonderful things you and your company can do. Trouble is, telling them all those things just confuses them.

What is the product or service that is most important to your company, the one you are determined to sell to your audience? That's the one you want to talk about. That's the one you want to devote your marketing effort to promoting. That's the one you want people to think about when they hear your name or see your logo. Focus your communication or your message will just be a forgettable, incomprehensible blur.

10. Think Campaigns Not Ads

Isolated one-time advertisements are like one-night-stands: exciting for a while but ultimately unfulfilling and devoid of meaning. Your audience is looking to get married, not a short-term fling. Your marketing has to woo your visitors with long-term campaigns that tell your story and deliver your focused message; audiences expect to be courted and counseled with meaningful communication. And that takes time and commitment.

If you're spending money on just ads, you might as well be throwing that money down the drain. There is a better way. So if you're looking for a long-term relationship with your audience, think campaigns not ads.

11. Think Message Not Hype

What message are you delivering to your online visitors? Are you telling them you've got the best product, at the best price, with the best staff, and world-class customer service? Is that what you saying? Guess what? Nobody cares, because nobody believes you.

There is only one way to show people you're the best and that is to prove it, but here's the catch, you can't prove it until they become customers. Whoops. Okay, so what's the solution? How about a real marketing message that speaks to what your audience really wants. It's not about you it's about them.

12. Think Personality Not Banality

Does your website just lie there like a lox; you know that cold, dead fish that often comes with a bagel? No personality, just more of the same tedious, dull, dreary, mind-numbing, tiresome, lackluster, monotonous, stuff everybody else has. Boring! This is the new Web, so if you can't get with it, you'd better get out because you're wasting your time and everybody else's.

You're so worried about downloading times that you forgot to put anything on your site worth seeing or hearing. Check your logs. If people are jumping ship faster than rats on a burning ship, it's time to try something new; like, maybe some compelling content.

13. Think Branding Not Copyrights

Hay, I love the Beatles. I grew up with them, and I have all their records - ya records, like vinyl dude, not CDs. And guess what, I've also got a Mac, in fact I've got a bunch of them, not to mention iPods and other assorted Apple gizmos and gadgets. And you know something, I've never once got John, Paul, George, or Ringo confused with Steve Jobs. Amazing!

Worry just a little less about all that small print stuff and more on building a memorable brand that people will remember, and that nobody will mistake for some johnny-come-lately imposter.
14. Think Positioning Not Slogan

It's funny how people have a position on almost everything: you name the issue and people will have a definite opinion on what they think, except when it comes to their businesses. Just because you have a cute slogan that you print under your logo, doesn't mean you own a position in your audience's minds.

It seems businesses can't stand to make a definitive statement about who they are and what they do. Why is that? Afraid they'll lose a customer I guess, but if people don't understand exactly what you do, and why they should be doing business with you, then they're never going to be customers anyway.

No company can be all things to all people and companies that try, never go anywhere. Tell people who you are and what you do and forget about all the other stuff, it just gets in the way.

15. Think Sensory Appeal Not Cents Appeal

Do you want people to sit-up and take notice of what you have to say? Do you want people to actually remember what you're telling them? While if that's the case, you better appeal to their senses, and we're talking about sights and sounds.

Deliver all your juicy, got-to-have content in an audio and video presentation that will stick in people's heads.

If all you're doing is appealing to their desire to spend less, then maybe they aren't the customers you're looking for anyway. Nobody can afford to sell for less all the time, every time.

16. Think Identity Not Logos

Is your company the equivalent of the invisible man? You're on the Web, but nobody cares because you're not saying anything worth listening to, and if they do see you, you are instantly forgettable.

You've got to have an identity, a personality, an image, and there is no better way to create that identity than with a video of a real person delivering your marketing message in an entertaining, memorable manner.

17. Think Entertainment Not Biz-speak

Speaking of entertaining, you cannot engage, enlighten, or entertain if everything you present sounds and looks like it came from some b-school text book, or from one of those self-help courses on direct marketing guaranteed to make you a millionaire in only three weeks.

Every business has a story to tell and they can all be presented in a compelling way with a little imagination and creativity. And yes, even b-to-b businesses can rise above the mundane and deadly boring, if only they take the time and make the effort.

18. Think Communication Not Copy

Last but not least, let's all remember, that websites are about communication. If you've got nothing to say, nothing to offer, or are afraid to say what you can do for your audience, then how do you expect to be successful.

Filling your Web pages with keyword density prose and instantly forgettable sale's copy is not going to win the day.

Whether you are presenting your case in text, audio, or video, it better be interesting and enlightening - even text can be entertaining if written with style and attitude.

When websites fail, they fail because they do not communicate a realistic, believable, convincing marketing message.

About the Author: Jerry Bader is Senior Partner at MRPwebmedia, a website design firm that specializes in Web-audio and Web-video. Visit http://www.mrpwebmedia.com/ads, http://www.136words.com, and http://www.sonicpersonality.com. Contact at info@mrpwebmedia.com or telephone (905) 764-1246.