Content is Dead.Now Community is King!

By Stoney DeGeyter

I can hardly bring myself to say the old cliche about content being... well, you know. I think it's one of the original cliche's in the SEO industry. And as redundant as it has become, for whatever reason we keep hearing it over and over again. And every now and then a new study pops up seemingly proving, once again, that content is... uh, good.

But much like a TV producer suggesting "video is king" or a radio advertiser demanding that "audio is king", so goes the SEO demanding the same about content. Content has its role--and an important one at that, but it's not the be-all, end-all of online marketing. Not even close.

But the roots of the "content is" movement are important for our industry. The mantra was first heard in the early days of the search engine optimization industry when SEOs were doing nothing more than throwing a bunch of keywords on a page and hoping they ranked well. Little or no thought or consideration was given to the readability of the web page. After all, it's only rankings that matter, right? But those of us who learned to game search engines slowly began to learn something that those in the marketing industry have known for years. Words sell. Or turn people off, depending on what's written and how it's written.

So the movement to developing good content--real content--was an important one for our industry. But to get there we had to have the content mantra beat into our head over and over (and over). We got it. We know.

The King is Losing His Grip on the Kingdom

But like any worthy cause, we've reached a point where the mantra has been used and abused to the point where we use whatever we can find to prove once again that content is... y'know, that. Take a recent study by OPA and Nielsen/ NetRatings that shows that Internet users are spending more time than ever on content based websites.

Share of Time Spent Online

Commerce: 13.8%
Communications: 32.0%
Content: 49.6%
Search: 4.5%

That seems to confirm what many have been saying for years. Content is... uh, great for web marketing. And I've seen a few posts around the blogosphere and forums using this data to make that connection. The problem is, it's not really there.

With the rise in popularity of blogs and social media sites it's no wonder that more people spend their time reading online than anything else. While time reading and gathering information online has increased, time spent shopping has actually decreased, down over 2% from a year before. But does that tell us anything about marketing online? No, not really.

We know people like information and we know they like to communicate. We also know people like to shop and online shopping has continued to íncrease year over year. All this study suggests is what we spend most of our time doing on the web. Well, true enough, I don't spend most of my time shopping.

Since when is it the goal of ecommerce sites to get people to spend a long time on their site? Isn't it more important to drive shoppers to the sale and get the conversion? Step 1: Get traffíc. Step 2: Keep visitors engaged. Step 3: Close the sale. That's not necessarily a process that necessitates long periods of time spent on a site.

In no way do I want to diminish the importance of content on ecommerce websites. Having a database of information that helps visitors make their decision, helpful tutorials, etc. can improve your visitor's overall experience and keep them coming back to your site. But the goal of all of that is to lead people to the sale.

Community Killed Content and Stole the Throne

If I were to interpret this data I wouldn't necessarily come away thinking content is... so very important. What I would conclude, however is that we need to build websites that meet a number of users needs. Adding more content to your ecommerce site is not the magic bullet. What is, however, is creating a great user experience and providing just the right amount of information and customer engagement that shoppers need to get to the conversion goal. That can be done through a number of means.

Many online stores are already paving the way by opening the door to ratings and reviews. Others are doing that by creating blogs to disseminate important and relevant industry information along with tips and tutorials. Still others do that by creating an information database that can visitors frequent to gain additional insights.

I might suggest that the best ecommerce websites are not those that build content around their products but build a community around the product interest. By creating a place where shoppers can come and gain information, learn more about the products and discuss or share information with others and then make purchases as well, will do more for sales than simply creating a shopping website.

By building a community you not only sell more products but you build brand recognition and customer loyalty. And both of those are worth far more than a single one-off sell. So while content may not be dead (not by a long shot, really), there is a new king in the online marketing industry. Long live community. Long live the (new) king.


About The Author
Stoney deGeyter leads a spectacular team of seasoned marketing experts at Pole Position Marketing. Stoney started PPM in 1998 by finding the brightest minds in the industry and nurturing within them an intense desire to become leaders in their respective fields. With this team of professionals, he has built a wildly successful website marketing company that succeeds through both personal and professional integrity.

Exclusive: All That You Need To Know About RSS

By Jo Han Mok

You probably have seen this three-letter acronym called RSS in the course of your internet surfing. RSS stands for Really Simple Syndication or Rich Site Summary; syndicating means republishing an article that comes from another source such as a website.

An RSS is a means of publicizing updates about websites. It may or may not include a summary and photos of the latest posting. But those that provide summaries (thus Rich Site Summary) allow users to skim through the article so that they can decide later on if they want to access the website source. The RSS feed usually contains the title of the update originating from the website. It is also usually the link to the website source.

What are the benefits of RSS? RSS has benefits for both readers (users) and web publishers.

1. It gives you the latest updates.
Whether it is about the weather, new music, software upgrade, local news, or a new posting from a rarely-updated site you learn about the latest as soon as it comes out.

2. It saves on surfing time.
Since a RSS feed provides a summary of the related article, it saves the user's time by helping s/he decide on which items to prioritize when reading or browsing the net.

3. It gives the power of subscription to the user.
Users are given a free-hand on which websites to subscribe in their RSS aggregators which they can change at any time they decide differently.

4. It lessens the clutter in your inbox.
Although your email address will be required to enjoy the services of online RSS aggregators, RSS does not use your email address to send the updates.

5. It is sp@m free.
Unlike email subscriptions, RSS does not make use of your email address to send updates, thus your privacy is kept safe from sp@m mails.

6. Unsubscribing is hassle-free.
Unlike email subscriptions where the user is asked questíons on why s/he is unsubscribing and then the user is asked to confirm unsubscribing, all you have to do is to delete the RSS feed from your aggregator.

7. It can be used as an advertising or marketing tool.
Users who subscribe or syndicate product websites receive the latest news on products and services without the website sending sp@m mail. This is advantageous to both the web user and the website owner since advertising becomes targeted; those who are actually interested in their products are kept posted.

What are the drawbacks of RSS? The disadvantages of RSS use are brought about by its being a new technology and some user-preference concerns.

1. Some users prefer receiving email updates over an RSS feed.

2. Graphics and photos do not appear in all RSS feeds. For conciseness and ease of publication, RSS feeds do not display the photos from the original site in announcing the update except for some web-based aggregators.

3. The identity of the source website can be confusing. Since RSS feeds do not display the actual URL or name of the website, it can sometimes get confusing on what feed a user is actually reading.

4. Publishers cannot determine how many users are subscribed to their feed and the frequency of their visits. Moreover, they would not know the reasons why users unsubscribe which could be important in improving their advertising.

5. RSS feeds create higher traffíc and demands on a server. Most readers still prefer the whole update over a brief summary of the entry, thus they still access the site.

6. Since it is a new technology, many sites still do not support RSS.

How do I start using RSS?

There are two things needed: an RSS feed and an RSS aggregator or reader. The RSS feed comes from an RSS-supported website. There are also websites that provide a líst of RSS feeds of different websites. An RSS aggregator is used to read the RSS feed from the source website. It scans and collects data on the latest RSS feeds from the worldwide web.

An aggregator comes in two forms: a downloadable program also known as desktop aggregator and an online or web-based aggregator. Downloadable aggregators may require payment before they can be acquired, while internet-based aggregators are usually free of charge. All you need to do is to register an account then you are ready to use their services. Both versions allow you to customize or choose which RSS feeds to enter. Paid aggregators are usually chosen by more experienced users and they usually allow more freedom in customizing feeds.

1. Choose an RSS aggregator to use. For beginners, web-based aggregators are recommended since they are usually user-friendly.

Editor's Note: A good directory of both web-based and desktop aggregators for Windows, Mac and Linux platforms can be found at NewsOnFeeds.com .

2. Scan the homepage of your target website for the RSS or XML button. It contains the RSS code you need to enter in the aggregator. Copy this code. Syndic8 provides a directory of websites that support RSS.

3. Paste the code (which contains the URL of the website) in your aggregator. There is a space provided for pasting the code.

After you have done these three easy steps, you can start reading the RSS feeds coming from the website. New postings appear as they are published real time at the source website.

RSS and Internet Marketing

The original idea of RSS came from Netscape, where their intention was to provide a means for users to customize their personal homepage to contain links to websites that interest them, similar to bookmarking websites.

The application of RSS to internet marketing was an unforeseen development to RSS technology developers. Since users are given the freedom to add RSS feeds to their aggregators, those who are interested in particular products and services available on the internet can now be notified real time. Marketing becomes more specific to interested people and not a hit-and-miss operation.

Medium to big-scale companies who intend to use RSS for marketing their products and services should consider linking up with email account providers, (e.g. Yahoo, MSN, Google mail); networking websites (e.g. Friendster, Multiply, My Space, Hi5); and newspaper and television network websites (e.g. New York Times, CNN). Smaller businesses can also look at networking websites as well as personal blog websites (e.g. Blogspot) and websites of clubs and organizations that would probably make use of their products or services e.g. - a fishing supplies store could look for the website of their local fishing club for possible RSS marketing.

Clearly, RSS is an innovation in information management on the worldwide web as well as online marketing. We can expect better RSS technology in the not-so-distant future as its popularity increases among users and website owners alike.


About The Author

Jo Han Mok is the author of the Number 1 international business bestseller, The E-Code. He shares his amazing blueprint for creating million dollar internet businesses at: InternetMillionaireBlueprints

Web Accessibility: What You Should Know

Overview

There is a lot of talk these days with regard to proper development practices and accessible web design. If you don't think any of this applies to you or your website, you probably don't understand exactly what this is all about. Web Accessibility refers to the practice of creating websites that will be useable for people of any ability or disability. Many things come into play when accounting for a person's eye sight, mobility, auditory and logic skills.

Too many web development companies overlook the importance of coding a website in meaningful HTML. Utilities for blind users, such as text-to-speech software, make use of alternate text for images and properly named links. Another downside to overlooking proper HTML lies with the robots search engines send out to read your website. These computers that browse the internet by themselves can learn a lot more about your website, and get a lot deeper into your site when they aren't confused by poor coding practices.

Many people have difficulty controlling a mouse with precision, and can become frustrated while attempting to select a small link. Web designers need to allow for enlargeable text sizes and create larger clickable areas whenever possible. Links should always be styled and colored different than body text so that even color blind users can quickly locate the links on any web page. Pages can even be coded in a fashion that allows them to be navigated without a mouse or keyboard should your audience be likely to require this.

No website should ever rely solely on a video or audio component to convey information. Problems here extend farther than those who are hard of hearing or have poor eyesight. You are relying on certain hardware and or software to be installed on the visitor's computer. If a user has no speakers, or if they are turned off, they could miss your important message or even be annoyed if they were listening to something else. Visitors are valuable and you should never do anything to encourage them to leave your site quickly.

Aside from looking tacky, flashing effects are to be avoided to ensure those sensitive to seizures are not at risk. Content is both more effective and better understood by those with developmental and learning disabilities when it is written in plain text.

The Web Accessibility Initiative

The WAI started in 1999 by the World Wide Web Consortium and is viewed as the standard set of guidelines for creating accessible websites. Although there has been some criticism of their guidelines they have been working since 2003 to release the second edition of accessibility standards which will be much more technology-neutral. This will leave more room for interpretation and adaptability.

The guide goes into great depth on how to create accessible web content and includes a checkpoint summary by topic and priority. They discuss important issues and provide design solutions for a number of scenarios that cause conflicts.

The Future of Accessibility

We are at a point now where there is no doubt accessibility is important, in fact it is already a legal requirement in certain countries. Try searching Google for anything along the lines of 'web accessibility' and you'll see the vast amounts of information available. There's still a lot of work to be done, but we've come a long way over the last few years.

With more and more websites being populated with user generated content, a simple set of guidelines for web designers is becoming less useful. It is impossible to monitor this content for accessibility as it is being created at such a rapid rate. We are also seeing new assistive technologies that support elements like JavaScript, PDF's and Flash which will create many new options for websites that remain fully accessible.

About the Author
Written by Sean Doering, Creative Director of the Toronto web design company LinxSmart. They can be found at http://www.linxsmart.com