Ten Ways To Be Better At Dealing With Difficult People

By Martin Haworth

There are some key points to make when you are dealing with people who, for one reason or another, seem to be difficult, so get ready - it's you that has to change your own behaviors. So, here are a few clues to move you 95% of the way!

Build Relationships

Just talk to people. Listen to people. Spend time with them and show that you truly care.

Focus on Outcomes

Bottom line - you have a business to run - you have goals and visions for your business. Whilst you are working towards these you are able to take really objective positions. Working in tandem with a 'difficult person' is challenging, but focus on where you are going, not the personal issues you face.

See Value

Recognising the potential of 'difficult people' is half the battle. They are a value and flicking the switch that truly turns them on is a worthwhile challenge.

Meet Regularly

For an ongoing issue, make sure that you show and keep your commitments to them. This builds trust and that, in turn, makes resolution a whole lot easier.

Be Honest and Open

It is no good trying to resolve issues when Dealing with Difficult People, if you are going to either renege on your agreements or fall down on your business targets. Now is the time to be frank and honest and get a stake in the ground.

These people have been lied to enough. Be really clear on your expectations and stick to them. Change their view on authority forever!

Deliver

If you can go some way to help them resolve the cause of their anger, and it fits with everything you and your business stands for, then do it - and do it fast. Whatever you promise, deliver on. Liaise with them in good time.

Overdeliver on pace and issues, where you can. You will be amazed at what a difference this makes. Wanna become a hero? This works!

Respect Them

These people are real human beings. They hurt just like you do. They are, it's true, showing some tricky behaviours - so help them with them. Make a difference to that person - you could be changing their life in a way you would never have thought possible. Have some fun even. Share a laugh maybe?

Find a Win-Win

Solutions when Dealing with Difficult People are not cop-outs on either side. A compromise means that someone is losing here. Find a common position and seek to meet half way without losing site of what is the most important to each of you.

There is usually a win-win out there. If not, it's time to find a solution that removes them from your business.

Stick to the Point

Be clear where you are going with your challenges. It is vital to have everything in place with the most difficult of 'difficult people'. It is also of great value to have a majority on your side, albeit subtly to avoid an apparent 'ganging up'. Play this game from a position of strength

Focus on Behaviours

There are often ways of highlighting a 'difficult persons' qualities. Usually when Dealing with Difficult People you'll find they do have them! In many ways these people stick around because they like bits of the role, but not others, so you can play on their capabilities and leverage them.

Treat them not as a difficult employee, more as a misunderstood and valuable person and work on their behaviours. Remember though, that you have to work on your own first!


About The Author
Martin Haworth is a Business and Management Coach. For a free e-course contact cbts01@aweber.com. More? There are hundreds of hints, tips and ideas at his website, http://www.Coaching-Businesses-To-Success.com

Why Most People Fail On The Internet

By Daniel Trainor

How many programs have you joined so far? How many websites have you built? It is amazing to me that 95% of all online businesses never make a profit. Many do not even make a sale and it usually comes down to one thing. In this article I am going to hit the nail on the head as to why most people fail online.

If you are to believe some of the really slick ads promoting the next great thing, then you will not fail. After all it guarantees your success so it must be true. Unfortunately slick advertising is what it takes to get suckers like us to fork over our money. Here is the inside tip none of the so called internet marketing gurus really ever teach. You need SKILLS to make money online. Think about that. You can have the best product in the world, but who really cares if they never see it.

And let' face it, there are over 1 billion websites and growing everyday. The competition dictates you must get better at doing internet marketing before you will be successful doing it. You need marketing skills to get traffic to any website or blog you have. Unless you pay for traffic and even then you need skills to do that right. Try and run a Google Adwords campaign when you do not have a clue what you are doing.

You need skills to hire the right people if you will not work to get the skills to do it yourself. It has been said that what you lack in time you can make up for in money and vice versa. You can always hire people to do things for you if you know where to find them and how choose the right ones. Not as easy as it sounds when you are trying to communicate with a website designer in India.

You need skills to develop the right self image to stick with it when the going gets tough. This is a personal thing. Many people will not succeed because they do not believe they deserve to be successful. Training your mind for success takes as much time and effort as building your internet business in many ways.

So now you see. Most people fail on the internet with their business because they are not skillful enough and they quit before they ever acquire any. Do not let that be you!


About The Author:

Dr. Daniel Trainor is an established internet marketer and mentor. To find out how Dr. Trainor can help you make money from home go to FriendsWin.com