6 Steps To Improve Customer Loyalty From Site Visitors

by Omaro Ailoch

Online shopping has quickly outstretched high street shopping for popularity and overall spend. One of the big advantages that consumers gain is the ability to comparison shop for a better deal. However, for the e-store owner or service provider, this can make it difficult to survive without offering the lowest prices and the greatest deals. Decreasing prices has an obvious effect on your revenue and profit so it is vital that you aim for the right target market and attempt to build customer loyalty.

Customer loyalty means repeat business and repeat customers offer the lowest marketing spend requirements. As such, improving customer loyalty can vastly reduce your spend and increase your ROI. Many of the methods of retaining customers for your website are developed from tried and trusted methods used by large organizations and businesses offline.

Know Your Target Markets

By really getting to know and understand your target markets you will have a much greater understanding what it is that they're after. By learning this kind of information you will be better placed to send out relevant after-sales communication and entice your buyers to buy more.

Know Your Competitors

Knowing what your competitors are selling and for how much will help you determine the best prices for your own products. If you have a good customer retention rate it is often possible to increase the amount you pay for a new customer or reduce your prices without affecting your overall profit too much.

Customer Service

Perhaps the first aspect that many of us consider when looking at customer retention rates is customer service. You must supply a high level of customer service. If you go the extra mile for your customer, they will go the extra mile to come back to your site. Being polite in all communications is only a very small part of good customer service. Everything from your website content to complaint responses need to be well thought out and geared towards retaining customers.

Branding

The more synonymous your website becomes with the products or services you sell, the more likely that people will return to your site. Make sure that all of your web pages, emails, newsletters, invoices, and other forms of communication include your web address at the very least. Make it memorable and don't chop and change designs and logos unless a re-branding is deemed absolutely necessary.

After-Sales Communication

There is an art to after sales communication, and it is an art that you need to learn to master. So, your website operates online, but that doesn't mean that the whole of your business has to. If you sell digital products that are downloaded then ensure that emails and all online communication includes your branding. If you sell physical products, then your paper invoices, and everything down to your packing labels should also be branded.

Get Your Visitors Involved

Involving your site visitors will help to bring them back to your site time and time again. Web 2.0 applications provide a plethora of ways to involve site visitors. Blogs, forums, and any interactive tool will help to make your site bookmarkable. Even for visitors that don't take action while on your site, you will attract them back more frequently, and the more exposure a visitor has to your website, the more likely they become to make a purchase.

Why Customer Loyalty Is Important To Your Business Website

Return visitors or return customers are one of your greatest assets. You've already done a lot of the hard work with your preliminary marketing campaigns. Ensure that everything from your website to your email newsletter to your packing slips are effectively branded with your website details and always uphold the highest level of customer service and communication. If you can get your site visitors more involved in your site then you stand to profit even more from customer loyalty.

About the Author
Omaro Ailoch is a senior software engineer, an entrepreneur and the founder of OC IT Services a highly skilled California based web development, design, and search engine optimization firm.

How to Optimize for Yahoo!

By Ross Dunn

With a reported 22.1% of search traffíc Yahoo is second only to Google's 64.4% (src: Hitwise ) for search user volume so it is extremely important not to forget that attaining a top ranking in Yahoo can be a big boon to the bottom line. As a result, I decided to write this update on how to attain superior rankings in Yahoo using today's useful tools and tactics.

Overview: Optimizing for Yahoo!
Algorithmically Yahoo is Google's much younger sibling. I say this because many of the requirements for a successful ranking mirror Google's requirement about 4 years ago and they sum up to one distinct fact; optimize your content boldly on Yahoo and you will be rewarded. When I say "boldly" I do not mean use sp@m; by nature sp@m and optimization do not mix... they are two entirely separate concepts (black and white in fact).

The following are the current generalized specifications for achieving solid rankings in Yahoo.

Web Site Optimization
SEO tactics have not changed a great deal over the past 10 years I have been an SEO. In general terms the only effect time has had on SEO is to vary the intensity of the optimization for particular page elements. That is the rub of course; some search engines appreciate the optimization of particular page elements over others. In the case of Yahoo, this old property with a relatively young algorithm tends to favour the following elements:

Title Tag: Keep your title tag as short as 5 small-medium sized words and include one complete incidence of your keyphrase. Yahoo! blatantly favours sites that include the keyphrase in the title tag. For an example search "car sales" or for that matter any phrase. Within the top 10 results you will notice that the majority of sites listed will include at least one incidence of the keyphrase or a crucial portion of it (i.e. "cars"). The ones that do not include the keyphrase tend to be sites that are extremely popular so even basic title tag optimization is not required to attain a top ranking.

Meta Description Tag: Start this tag with an incidence of your keyphrase and then produce a short 15 – 18 small-medium sized word sentence clearly describing your site. Include one more incidence of your keyphrase in the sentence. Keep in mind that the description tag is often utilized as the description for any rankings you achieve so it is best to make it alluring.

Meta Keyword Tag: Keyword tags have long been considered ineffective and no longer have any importance on Google; however Yahoo does still consider the keyword tag so it cannot hurt to include it. The keyword tag should start with the keyphrase and then all following words or phrases should be ordered according to their relevance to your website; place the most important ones up front. The max size of a keyword tag should be 250 characters – comma-delimited. Do not over repeat words; no more than 3 repetitions of a single word within the tag.

Keywords in URL: Create keyword-based filenames that closely represent the content within the file. Yahoo rewards keyword-based filenames a small amount – perhaps enough to push past your competition.

Headings: Heading 1 and 2 tags should be applied on every page where appropriate to embolden the relevance of the page. In other words, use the page's keyphrase within a Heading 1 tag to further enhance the visibility of the keyphrase on the page.

Alt text for images: Don't forget to provide appropriate ALT text for each image on your website. The ALT text must not provide information that is already written on the website. ALT text is supposed to provide a clear and concise description of what the image is. Fortunately this means that adding an incidence of the keyphrase or a portion of the keyphrase is totally appropriate which can add slightly more credibility to your page score when Yahoo's crawler (Slurp) indexes the page.

Inline Links: In the midst of your page it is beneficial to include links to related pages from related content. These links will apply relevance to the linked page; which is optimized for the same keyphrase you linked from.

Site Structure: Site structure is a vital component to ranking success on Yahoo; especially in competitive marketplaces where every advantage is required to reach the top. One method that would be successful at Yahoo (and happens to work as well on the other major search engines) is a tried and true technique that revolves around the linear progression of related content throughout the website; it is commonly known as Themeing. The following example should shed some light on this subject:
Your site is a car sales site focused on Audi. In order to create a linear site structure you would focus each section of the site on an individual relevancy. Say you pick "Audi A5" as the relevant topic (see Figure 1.0). As you move deeper into the Audi A5 section you only see A5 relevant content. The search engine spider and your users will not be distracted by links to other vehicles – only information on the A5. This progresses as you proceed deeper into this arm of the website and because this section of the site is utterly focused on the subject "Audi A5" the odds of achieving a ranking for that term improve considerably.

Links
When building links for Yahoo concentrate on quality not quantity. Quality links would be one way links from sites that specialize in content directly relevant to the content on your own website. Building these links can be done by creating content and syndicating it to your own industry for link love and to build credibility. In addition, if your website is a worthwhile resource it is entirely reasonable to tell the world about your site in order to build links; hopefully they will link to you because they like your site so much.

Finally, there is another tactic that has mixed results; send out press releases once a month using PRWeb or an associated press release agency. A good press release can easily build the links you need in no time at all. Unfortunately the mixed results I noted occur when press releases inevitably become archived, at which point the link relevance will fade. As a result, link building with press releases is only useful as an ongoing practice and should be considered a small facet of a robust link building campaign.

Site Explorer Settings
Yahoo's Site Explorer is a fantastic tool for monitoring your website(s) and running basic link reports. If you have not already done so you should create an account at Site Explorer and then validate your website (prove you own it) so that you can manage the information Yahoo has for your website. Once you have validated your website I have noted some Site Explorer functionality that may help your website perform on Yahoo:

Make certain to create a sitemap and submit it to Yahoo: If you haven't already done so use a XML sitemap generator to create a sitemap for your website and then submit it to Yahoo using the "Add Feed" form within your website's Site Explorer profile.

Removing unnecessary dynamic content from your URLs with new add-on within Site Explorer: Do your URLs contain session ID's or other dynamic content that is unnecessary within the URL? If so, this information can be indexed by the search engines and ultimately can cause havoc with your rankings. Thankfully Yahoo has implemented a new tool within the Site Explorer domain management section called "Dynamic URLs Beta". Here are the instructions to use the Dynamic URLs tool.

Other Considerations
After reviewing our notes from current and previous Yahoo promotions and taking a look at a variety of top 10 results the following points appeared noteworthy:

Ensure open indexing by using Robots.txt wisely

A lot of our client's older content appears to be sticking to top rankings with little or no monthly tweaking. As a result, I think it is fair to assume that fresh content is not currently gaining much weíght in the Yahoo algorithm.

In many cases top ranking sites have pushed the envelope and their sites border on sp@m. Considering the top ranking these sites have it appears Yahoo's sp@m filters are far less sensitive than Google's. I expect Yahoo will change this in the near future, but then again I have been surprised how long this has been the status quo.

One common claim throughout forums is that achieving a placement in the Yahoo Directory provides an immediate boost to Yahoo rankings. Unfortunately we have not seen conclusive evidence that the annual $299 fee will improve rankings dramatically in the short term. That said, I strongly believe that a Yahoo Directory placement is a very reputable incoming link that does pay dividends in the long run at any search engine that weighs incoming links (the ones that count).

Yahoo Search Submit was re-introduced back in February 2007 to significant criticism due to the potential favouritism to those who pay to get into the Yahoo index. Despite the negative feedback there appears to be some potential benefits to paying for submission. For one, in July I noted an interesting story where a website was banned from Yahoo and the webmaster got the site back into Yahoo's index by paying for inclusion ("Banned from Yahoo?" ). A second reason Search Submit may be worthwhile is the guarantëe that your site will be indexed. Furthermore, the Yahoo's Search Submit Pro service allows you to recommend your own title and description tags for each page submitted and to submit pages that may not normally be indexed by Slurp.


About The Author

Ross Dunn is the founder and CEO of
StepForth Web Marketing Inc..Based in Victoria, BC, Canada, StepForth has provided professional search engine placement and management services since 1997.Ross is a search engine optimization and placement expert with over 9 years of marketing experience and is a Certified Internet Marketing and Business Strategist (CIMBS). Blending his experience in the art of web design and search engine optimization,Ross offers a unique and informed perspective on obtaining top search engine placements. Ross can be reached at ross@stepforth.com